Grand Hôtel La Cloche Dijon - MGallery*****

(Translated by Google) Very good time spent in this very cozy SPA. Caring staff. I would come back with pleasure! (Original) Très bon moment passé dans ce SPA très cosy. Personnel aux petits soins. Je reviendrais avec plaisir !

The receptionist barely spoke French or English, couldn’t find any way to spell my name - Anna. In the end I spent 15 minutes on the phone with her to book my appointment. I was visiting for one day, planned everything around the appointment. No email followed so I called to check on the day. No appointment was made. When I complained to the other receptionist she didn’t apologise, just told me ‘everyone here speaks English’. Not very helpful. I was offered another treatment at 7pm, which I accepted. Still no email confirmation. I called to say I wouldn’t be able to make it and got a long lecture about the 24h cancellation policy. When I explained how hypocritical this is: 1. They lost my initial reservation. 2. I booked unwillingly just earlier. 3. They hadn’t confirmed the reservation, all the last did was to try to convince me to come to the booking. She questioned me about which room I was staying in. When I asked why this was relevant I got a clearly made up reason, something that made absolutely no sense. She also tried to ‘blame’ me for having tried to make an online booking before, supposedly because she didn’t trust I spoke with her colleague who lost my reservation. I left the call furious. No apology, blaming the customer. Surprising for a hotel and spa of this stature. The hotel is lovely btw. So is the bar and restaurant

(Translated by Google) Very good welcome, nice clean SPA. We were 3 friends, all alone in the area. Benefits grain of velvet scrub and anti-aging wrap, then 30min massage (which seemed to me to last much longer, complete all over the body). All really very professional, pleasant and zen. A great moment of relaxation, with the addition of a snack area. Delighted. (Original) Très bon accueil, joli SPA propre. Nous étions 3 amies, toutes seules dans la zone. Prestations gommage grain de velours et enveloppement anti-âge, puis massage 30min (qui m'a semblé durer bien plus, complet sur tout le corps). Le tout vraiment très pro, agréable et zen. Beau moment de détente, avec en plus espace collation. Ravie.

(Translated by Google) Great Spa. Massage session with Ludivine, very professional 👍 I will go back. (Original) Excellent Spa. Séance de massage avec Ludivine ,très professionnelle 👍 j y retournerai.

(Translated by Google) Unreachable by phone. Considering the price you can employ a switchboard operator if the other people are busy doing their jobs. So I book elsewhere when I would have been delighted to go to your place (Original) Injoignable au téléphone.. Vu le prix vous pouvez employer une standardiste si les autres personnes sont occupées à faire leurs travail.. Du coup je réserve ailleurs alors que j’aurais été ravie d’aller chez vous